WE CARE (COVID-19)
Our Commitment to Your Health and Safety
WE CARE Commitment
The Bicycle Hotel & Casino has a long-standing commitment to the health and safety of our patrons and employees. This commitment is the focal point of our health and sanitation program for reopening in a safe environment. This plan was developed after consulting all available information and guidance from the CDC and state and local public health agencies and in collaboration with medical experts from UCLA and USC. The goal of the plan is to provide for significantly enhanced sanitation and safety protocols and to ensure that employees, vendors and customers are able to visit our properties and participate in our games while keeping safe and helping mitigate the spread of COVID-19.
FREQUENT SANITATION: We have increased the frequency of routine cleaning in public spaces, back of house areas, guest suites, event spaces, gaming rooms and restaurants exceeding CDC guidelines. This includes the use of disinfectants that are EPA registered for emerging viral pathogens, and exploring new technologies such as UV-C light machines and electrostatic sprayers. Throughout the Casino, individual sanitation stations that include hand sanitizer or sanitizing wipes have been installed. This initiative also includes 100% sterilization of all gaming chips using onsite chip washing machines, replacing playing cards frequently, sanitizing our gaming tables and chairs regularly, and wiping down and disinfecting high touchpoint areas repeatedly throughout the day.
PERSONAL PROTECTIVE EQUIPMENT (PPE): Due to the new order issued by Los Angeles County, effective at 11:59 PM on Saturday, 7/17/21, all guests will be required to wear masks indoors -- regardless of their vaccination status. Please refer to the California Department of Health website for additional information and updates. http://publichealth.lacounty.gov/acd/ncorona2019/vaccine/fullyvaccinated/
AIR QUALITY: Throughout the property, the frequency of air filter replacement and HVAC system cleaning has been increased. Air handling has also been increased with enhanced filters to filter out virus particulates.
WE CARE Technology
Electrostatic sprayers are utilized to apply hospital-grade disinfectant on high-touch surfaces, equipment and supplies during off-peak hours including hotel lobbies, public spaces, internal offices and gaming equipment. This technology, which uses the highest classification of disinfectants recommended by the CDC and WHO to treat known pathogens, is also utilized in hospitals, on airplanes and in restaurants.
Hospital-grade UV-C machines will be used wherever possible to sterilize hotel rooms and game rooms. UV-C lights will also be used to decontaminate mobile phone charging stations available on site.
To ensure a pristine WE CARE experience, we utilize dedicated staff to disinfect our casino areas around the clock using the best technology available, including table game areas, Starbucks, lounge and chairs.
Cleaning protocols are in place to address the ongoing sanitation of table rails, playing cards, tiles card shoes, shufflers, table game podiums, blackjack discard holders and other gaming equipment. In addition, table games have a maximum number of chairs per table. Also guests will be asked not to congregate around table games.
Chip Cleaning. Casino Chips will be cleaned and disinfected frequently.
Card Cleaning. The Poker cards, Pai Gow Poker, Three Card Poker, Blackjack and Pan 9 will be picked up frequently. If cleaning is not possible, they will be discarded. The Baccarat cards and Pai Gow Tiles will be changed out and disinfected with increased frequency and changed additionally if requested by the dealer or patron.
The Bike is dedicated to continuing our efforts to ensure a clean and hospitable environment. We have recently installed ActivePure Technology® machines throughout the casino floors. This technology is proven to improve air quality and reduce 99.9% of viruses and bacteria in the air and on surfaces.”
Our Public Spaces
The frequency of cleaning and disinfecting by dedicated staff has been increased in all public spaces with an emphasis on “high-touch” surfaces including front desk counters, bell desks, elevators buttons, door handles, public restrooms, suite door locks, electronic kiosks, stair handrails, casino cashier counters, ATM machines, gaming tables, chips, and dining surfaces.
Restrooms are continuously sanitized, which includes wiping down counters and stalls with increased frequency. Meeting and event spaces, casino, restaurants and bars each have area-specific cleaning guidelines and protocols that meet or exceed all local or national authority recommendations.
WE CARE Clean: Hand Sanitizers. Hand sanitizing stations are readily available in high traffic areas throughout The Bike property. They are located at key guest and Team Member contact areas such as Casino entrances, reception areas, hotel lobbies, casino floor, casino cashiers, restrooms, meeting and event spaces and elevator landings.
Our Guest Suites
Our already stringent cleaning and disinfecting protocols have been recently upgraded to reflect current guidelines. Disinfectants are used to clean guest suites, including “high-touch” items like television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-suite control panels, light switches, thermostats and flooring. In addition, our linen is washed with appropriate cleaning products in order to eliminate any possible viral and bacterial pathogens.
WE CARE promise: surgical masks, splash guards and gloves will be available for purchase at the Security Office, Welcome Desks and hotel.
The Bike Brewery
We offer an extensive Menu at The Bike Brewery expanded to include popular international dishes. Sanitation stations with hand sanitizer have been placed at or near the restaurant entrance. Restaurant menus will be single use and/or available online at thebike.com website.
WE CARE promise: Dine-In will be possible with limited seating. To-Go Takeout Service will be available for Gaming and Hotel guests.
The Phoenix Cafe
Sanitation stations with hand sanitizer have been placed at or near the restaurant entrance. Restaurant menus will be single use and/or available online at thebike.com website.
The Bicycle Hotel & Casino meets or exceeds guidelines from the FDA Food Code, California Department of Public Health Food Regulations, and California Statutes. We follow enhanced sanitation guidelines and utilize training aides backed by the FDA and National Restaurant Association.
Additional training for appropriate Team Members in food, beverage, pools, events, and banquets covers strict cleanliness, sanitation, food preparation techniques, PPE, and physical distancing awareness.
Chefs and managers are required to conduct self-assessments of their work areas for each shift. Food safety guidelines and compliance are validated by independent audits.
For More Information
Your health and safety is our top priority. Our goal is to provide transparency to our guidelines prior to your visit. If you have specific questions about these procedures and protocols, please direct inquiries to PHONE: (562) 806-4646 ext. 7993 & 7991.
Visit the following resources to learn more about how to protect your health and the health of your families: